Call us on 0330 058 9525 or email [email protected]. Our opening times are:. Monday - Saturday 7am - 9.30pm. Sunday 8am - 8pm. If you need help outside of these hours please leave us a voicemail or an email and we will try to get back in touch
We require at least two days notice before 2pm, in order to cancel an order. The only exception for this, is if you placed a next day order, in which case you have until 2pm the day before your order is due to cancel. Please contact our customer serv
Our aim has always been to provide our customers with a fantastic product, and great service, but from time to time, things don’t always go as planned. If you are unhappy with your purchase for any reason, please get in touch with our cupcake special
Terms & Conditions - September 2023 - Lola’s Love Club. 1. The Lola’s Love club points have no cash redemption value. 2. The current redemption value of points is 1 point = £0.01. We reserve the right to vary that rate at any time. If we decide
If you wish to add to your existing order/cancel your order, please call us with 2 days notice before 2pm notice of the delivery date. We strive to be flexible and accommodate changes to ensure your order meets your needs.
If you have received a cake that is not up to the high standards you expect from us, we sincerely apologize for the disappointment and inconvenience caused. We take your feedback very seriously and will review our processes and quality control to add
To make a complaint about the service you have received, please send an email detailing your experience to our customer service team. We apologize for any unsatisfactory experiences and are committed to addressing your concerns with the utmost import
We sincerely apologize if your cake was damaged or collapsed during delivery. While we strive to ensure the structural integrity of our cakes, if you encounter a situation where the cake is compromised, please reach out to us with the details of your
If you find that the cake you received does not match the description or has a quality issue, such as being dry or lacking flavor, we encourage you to contact us with your order details and any evidence, like photographs or transaction proof. We will
In the event that you did not receive a physical receipt but paid through a digital channel like Apple Pay, please provide a screenshot of the transaction for us to assist you with a refund. Our team will investigate the issue promptly, and if a mist
If you find that an item from your order is missing upon delivery, please notify us immediately. Our team will investigate and if needed recreate the missing item for delivery as swiftly as possible. We apologize for any human errors made during the
If you have had an unfortunate experience with one of our products, such as receiving a product in a damaged state or an error in your order, we encourage you to contact us immediately. If you have photos or other proof of purchase, including this in
If you have received an incorrect or damaged order, please contact us immediately. While we strive to maintain high-quality standards, if an error occurs, we will review the situation and may offer a replacement or compensation. If you have received
If your cupcakes were found to be ruined on opening the box, we encourage you to reach out to our customer service immediately. It's helpful if the store staff had shown you the cupcakes upon collection or if the purchase was made on the same day. We
If you have received an anonymous delivery of our cupcakes, you can contact us to inquire about the sender's details. However, for privacy reasons, we may only provide limited information, like personalization on the cupcakes, unless the sender agree
If you have received an incomplete order with missing items, please notify us of the discrepancy. We will investigate the matter to determine where the error occurred and offer appropriate solutions such as a refund for the missing items or sending a
Thank you for reaching out with your question. If you need a confirmation email for your order, please rest assured that it can be resent to you. Once the email is sent, please check your inbox, as well as your spam or junk folder, to ensure you don'
Your order will be ready for collection at the store you have selected. We ensure that all details regarding store pickup are communicated to you, and if you experience any uncertainty, our customer service team is available to provide confirmation a
We love to hear from our customers, especially when it comes to positive experiences. If you wish to give feedback about our staff and their service, please send us an email on [email protected] or reach out through our contact form. Your feedb
If you miss our deadline for next-day orders, unfortunately, we cannot process a new order for the following day. However, you might still be able to purchase your desired items directly from the store. We recommend calling the store early the next m
Thank you for your interest in exploring career opportunities with our company. To apply for a position, please follow these steps:. If you encounter any issues with your email, please ensure the address is spelled correctly and the recipient exists.