How do I report an order where the cupcakes were found to be ruined upon opening?Updated a year ago

If your cupcakes were found to be ruined on opening the box, we encourage you to reach out to our customer service immediately. It's helpful if the store staff had shown you the cupcakes upon collection or if the purchase was made on the same day. We recommend providing any available photos along with your order number or proof of purchase. We will investigate the matter and discuss potential solutions such as a replacement.