What should I do if I received a cake that is not up to standard?Updated 22 days ago

If you have received a cake that is not up to the high standards you expect from us, we sincerely apologize for the disappointment and inconvenience caused. We take your feedback very seriously and will review our processes and quality control to address any issues reported. We encourage customers to provide specific details about the condition of the cake, such as dryness or poor presentation, to help us improve. If you wish to discuss a potential replacement, please reach out to our customer service team directly via email on [email protected] with your order details and any relevant photographs, and we will work to resolve the matter to your satisfaction. Your continued support greatly matters to us, and we are committed to restoring your faith in our service.