How do I handle receiving an incorrect or damaged order, and can I request a refund or replacement?Updated a year ago

If you have received an incorrect or damaged order, please contact us immediately. While we strive to maintain high-quality standards, if an error occurs, we will review the situation and may offer a replacement or compensation. If you have received a damaged product or there is a decoration error we will require proof of purchase as well as photos of the products received. We aim to resolve such matters to your satisfaction promptly.