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Hot Weather, Cool Cakes: FAQs for the Summer Heat
Information on how best to handle our products in the heat.
Love Club
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Do you offer free delivery?
Unfortunately, we do not offer free delivery at this time.
What are the caloric details of the mini Chocolate Heaven cupcake?
Nutritional information can be found on all items on our website, on the cupcake build your own it can be seen by clicking the "i" icon
Can I order cupcakes and balloons together?
At this time, we do not offer balloons. We can only send cupcakes as part of an order.
Do you offer a discount for charities ?
Yes, we do offer the option to order cupcakes at a charity subsidised rate of £1 per cupcake.We have a monthly allocation that we offer. You can use this form to fill in your request, and email us at [email protected] so we can process your req
Can I have my order delivered to a hotel?
Yes, we can deliver to hotels within our delivery coverage area. Please confirm that the hotel location is within our delivery radius at the time of ordering.
What are the delivery options and fees for Nationwide Orders?
We offer various delivery options including tracked delivery with SMS/Email updates. Please ensure to select your preferred delivery option at checkout.
Can I change my delivery address after placing an order?
Yes, you can request a change to your delivery address after placing an order. Please get in touch with us with your order number and the updated address. You will receive a confirmation email once the changes have been made. We recommend verifying t
Can I add a personalized message to my cake order?
Yes, you can add a personalized message to your cake order. If you enter the message in the gift note section during checkout, it will be printed on a small card and enclosed with your order. Please note that there is a character limit for messages,
Can I add a personalized message to my cake order?
Yes, you can add a personalized message to your cake order. If you enter the message in the gift note section during checkout, it will be printed on a small card and enclosed with your order. Please note that there is a character limit for messages,
Can I add a personalized message to my cake order?
Yes, you can add a personalized message to your cake order. If you enter the message in the gift note section during checkout, it will be printed on a small card and enclosed with your order. Please note that there is a character limit for messages,
How can I use my points when placing an order?
To use your points when placing an order, you must be signed in to your account. Once signed in, you can apply your points in the basket during the checkout process.
How can I place an order online?
You can easily place your order through our website. Simply add your desired items to your cart, proceed to checkout, and specify your collection or delivery details to complete your purchase.
How can I order a cake for a specific date?
To order a cake for a specific date, proceed to checkout normally. After you have chosen your items, a calendar will appear after the checkout process and before the payment stage, allowing you to select your preferred delivery or pickup date. You ca
Are your vegan cupcakes suitable for someone with an egg and nut allergy?
Our vegan cupcakes do not contain eggs in the ingredients. However, it is important to note that due to the possibility of cross-contamination in the bakery, traces of eggs and nuts may still be present. Always check the allergen information on every
Can I change my order size and receive a refund for the difference?
Yes, if you've accidentally ordered the wrong size, we can change your order to the correct size over the phone on 0330 058 9525 and process a refund for the price difference. You should receive a confirmation email shortly after the adjustment. Plea
Can I delete my account from Lola's Cupcakes?
If you wish to delete your account, simply let us know, and we will erase your customer profile and any associated accounts, such as your Love Club membership. We understand privacy concerns and ensure your data is handled with utmost care and confid
What can I do if my points disappear after canceling an order?
If you when placing your order you notice your Love Club points have reduced and you're unsure why please get in touch. You can message on Live Chat, email on [email protected] or call us on 0330 058 9525
Can I select flavors for assorted cupcakes?
Yes, you can use our box builder option to create an assorted box of birthday cupcakes and select your preferred flavours from there. Please use this page of our website to build your own box https://www.lolas.co.uk/pages/cupcake-box-builder
How can I add a notice to my delivery order?
To add a notice, please try the following steps: enter the date section on our website, then navigate back to the address section. This process should reveal the safe place section where you can add your delivery instructions. Sadly we cannot take an
Do love points expire if not used?
Yes, love points do have an expiration date. They remain valid for two years from the date they are applied to your account. Ensure you make the most out of them before they expire!
Do you charge for order collection?
Yes, we apply a charge of £2.50 for order collection, but only for orders under £29 in total but it is free for over this. Thank you for your attention to this detail when placing an order.
Do you support Klarna as a payment method?
We apologize, but we do not accept Klarna as a method of payment at this moment. We recommend using other available payment options during the checkout process.