Rewards Club
How do I join Lola's Rewards Club?
Simply sign up to create your account and start earning rewards!
How can I earn points?
Create an account to start earning points. You’ll earn rewards when you place orders.
How do I redeem my points?
Redeeming your points is easy. Apply them at checkout for a discount, or if you’re in store, just ask a team member to apply them for you.
How much are points worth?
For every £1 spent, you’ll earn 5 Rewards Club points. When redeeming points, 100 Rewards Club points equals £1.
Do I need an account to earn or redeem points?
Yes. You must be logged into your Lola’s account to earn and redeem points. Guest checkouts are not eligible for points or rewards.
Where can I see my points balance?
You can view your points at the top of the Rewards Club page, within your account dashboard, or at checkout.
Do my points expire?
Points will expire after 6 months if there isn't any account activity. Activity is defined as doing things that would typically reward you with points.
What happens to my points if I cancel an order?
If you cancel an order, the points you earned for that purchase will be deducted from your account. Any points used on that purchase will be added back to your account.
What happens if my order is partially refunded?
If part of your order is refunded, points will be adjusted proportionally based on the refunded items.
When do I get my birthday gift?
On your birthday! The only instance in which birthday points will be delayed is if your birthday is within 30 days from the day you entered it. This is for fraud protection, and you will still get your points after approximately 30 days.
I forgot to use my points at checkout, can I apply them retroactively?
No, unfortunately points cannot be redeemed after a purchase has already been made.
Can I use points alongside discount codes or offers?
Yes. Loyalty points can be combined with other promotional discount codes.
Can I earn or redeem points on all products and delivery?
Points apply to eligible products only and cannot be earned or redeemed on delivery charges or gift cards unless stated otherwise.
When will my points be added after placing an order?
Points are usually added shortly after your order is confirmed. In some cases, they may appear after a short delay.
Full Terms & Conditions
1. Lola’s Rewards Club points have no cash redemption value and cannot be exchanged for cash. 2. The current redemption value is 1 point = £0.01. Lola’s reserves the right to amend the redemption value at any time. Where possible, reasonable notice w