Orders for most cupcakes & cakes must be placed by 3pm for next day delivery/collection. We call a next day order (2nd cut off). The following items require an extra day's notice, we call this (1st cut off). Next Day Delivery example: A Red Velvet La
At present, we are not offering same day delivery on any of our items. However our stores hold a good stock of cupcakes & cakes everyday, you can call them on https://www.lolascupcakes.co.uk/cupcakes/stores. We also have 2 Vending machines in Ealing
Should you like to change your order, we normally require 2 days notice before 2pm. Changes can be made by contacting our support team via live chat, email or by phone. If you can’t find information on the changes you’d like to make, please contact u
Sadly, we do not offer bespoke cakes or cupcakes. We can only offer what is shown on our website. We offer a level of personalisation, so you can. - Have a special message on your cake/cupcakes. - Add an image to your cupcake cake (for select cakes a
Sadly, at the moment, gift cards are not something we sell. However, we are hoping to do this again sometime in the future!. If you have an old gift card from us, you may still be able to use it! Contact customers services to find out more:. 0330 058
As we aim to constantly improve, we do discontinue several items over the years, as we launch new and improved ones. This means, something you may have ordered in the past is no longer available. If you can't find it on our website, it's likely the i
Yes, we accept all American Express cards online and in-store.
Sadly, we cannot print any copyrighted photos of any kind. This includes cartoon characters, celebrities or any TV/film character. Unless it is a copyright free photo, or taken by you, we will not be able to print it.
While we understand the desire for customized cake options, our policy is to sell only the items as seen on the website, with a few possibilities for slight amendments such as leaving off sprinkles or removing jam from the filling. Unfortunately, we
Yes, we can confirm the details of your cake order, including the specification of a cake board color chosen at the time of placing your order. All selected options are reflected in your order confirmation email. If any discrepancies arise or you hav
Our special event cakes for celebrations such as "Valentines Day" and "Mother's Day" sadly cannot be customised to have personal messages. You can only pick from the selected options on the drop down box I am sorry.
When you get past our basket page and add your contact details you will be able to assign a date for the delivery. You can book up to a year in advance(seasonal items will have limited time windows for ordering). Some items can be ordered next day be
If you prefer to order over the phone or need assistance from our customer service, our main office contact number is available. You can also place your order through our website or by visiting any of our store locations. Customer support is always r
If you have any questions regarding the status of your order, rest assured that you can rely on the updates we send via email. We make sure all the information regarding your order's progress is communicated to you. Should you require further details
We cater to various dietary requirements, including options for vegan and gluten-free cakes. You can place your order with a minimum of two days' notice and select your preferred delivery date at checkout. Please feel free to browse our selections an
We can change elements of an order if given 2 days notice before 2.45pm. You should call us on 0330 058 9525 for assistance to do this.