Driver Delivery Service:. It is best to put your postcode into our checker to see if you deliver to you https://www.lolascupcakes.co.uk/cupcakes/Delivery. Store Pickups:. To see which stores and lockers you can pick up your items from, click here. Po
We offer a variety of delivery slots that covers the mornings, afternoon and evening. For most London and Greater London postcodes we offer next day delivery (provided you order before 2pm) and the following delivery times: - 08:30am - 1pm - £16.99-
Our entire fleet is refrigerated, which guarantees your cake's safe arrival. Our cakes are best enjoyed at room temperature and need 2-3 hours at room temperature to soften, so try to arrange for your delivery to arrive a few hours ahead of your cele
On the morning of your delivery you will receive a reminder from us notifying you of your delivery. This will provide you with a 1hr 30min time slot ETA. When our driver is on their way to you with your delivery, you will receive a text or email, pro
If you are not available to receive the delivery, we’ll attempt to make contact with you and look to leave the delivery in a safe place with your permission. If we bring it back to our bakery, we will contact you to make alternative arrangements.
We currently operate a fleet of ULEZ Euro 6 compliant vehicles, and as part of our fleet have 12 fully electric vans. This means you don’t have to worry about the carbon footrpint of your sweet treats! All deliveries are grouped into areas and time z
You will be asked to present your order confirmation (either on your mobile or with a paper copy)/form of ID/bank card used to place the order when collecting your order. If someone is collecting the order on your behalf, please ensure they have a co
If you have placed your order with at least 2 day's notice by 3pm, your order will be ready to collect from the opening time of your chosen store or locker. Your confirmation email will state the pick-up store or locker that you have chosen along wit
We require 2 days notice by 2 pm to make changes to your order. As long as you get in touch with us on 0330 058 9525 you may change your order. Please note there can be a charge for delivery ranging between £9.99 - £16.99 depending on the slot and lo
Our Wedding range will only be available for driver delivery or a collection from Stratford Westfields, Bromley Glades, Bluewater, Brent Cross, Canary Wharf, Victoria as well as Birmingham and London Selfridges.
Our brownies can be delivered in the post, by one of our dedicated delivery drivers or collected at one of our locations. If choosing driver hand-delivery, the brownies unfortunately cannot be sent as a single item. This means you would need to eithe
We currently offer 40 different collection locations in and out of London! You can check them all out here: https://www.lolascupcakes.co.uk/cupcakes/stores. London/Greater London area. Collection Lockers: - Barnet- Bexleyheath- Fulham- Hammersmith- L
If your cake delivery is late, missing, or if you have to cancel due to circumstances such as the recipient going on holiday, please contact us as soon as possible. We will investigate the issue and offer you the choice between a replacement cake for
If you have experienced an issue where certain items from your order were not delivered, we apologize for any inconvenience caused. Upon receiving your complaint, we will investigate the matter. If it is confirmed that items were missing and will try
We're very sorry to hear about any mistakes in your order. If your purchase does not match what you had requested, we can offer a replacement as soon as we can as an apology for the inconvenience. Customer satisfaction is important to us and we alway
If someone else, such as your husband, is collecting your order for you, they will need your order confirmation email to be shown as an ID.
Our delivery windows typically do not provide an exact time. A message will be sent on the morning of the delivery with an ETA which can change if the driver experiences traffic. Postal order customers will be contacted by our courier on the day of t
If you have placed an order for collection and wish to switch to delivery, please contact us by a given time, typically by the next day. Switching from collection to delivery may incur an additional fee, so you will need to call us directly to proces
Thank you for reaching out with your query. We understand that many of our customers purchase items as gifts, so we do not include invoices or receipts within our orders for privacy reasons as we know our orders are often gifts. Rest assured, any inv
If you are not available for your selected delivery window, please notify us in advance. We cannot promise a precise delivery time, but we can attempt to arrange an alternative. If you're not home, the driver may leave the delivery with a neighbor. P
In case you receive a delivery confirmation but cannot find your package, please check any specified 'safe place' locations or with neighbours. Delivery drivers sometimes leave packages in discreet places for security. If you provided us with a pictu
Yes, you can specify or update a safe place for your delivery, such as a porch, even if there are pre-existing instructions. Please ensure to communicate any changes with 2 days notice before 2pm for your delivery is scheduled to ensure that the driv
If your delivery was placed in a loading bay rather than at reception, it is likely that the reception was unable to accept the package due to their policies. We suggest you check with the loading bay security or staff to locate your package. Our dri