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Lola's Cupcakes Support

Lola's Cupcakes FAQ's

Orders for most cupcakes & cakes must be placed by 3pm for next day delivery/collection. We call a next day order (2nd cut off) 
The following items require an extra day's notice, we call this (1st cut off) 
Cheesecakes
Picture gallery cakes
Fantasy cake
Naked cakes
Wedding Cakes  
Carousel Cakes
Next Day Delivery example: A Red Velvet Layer Cake - If ordered Monday at 3pm it is available for store pickup/delivery on Tuesday. However, this excludes delivery areas such as Brighton, Birmingham, Oxford and collection from our Birmingham Store. 

Two day delivery example: A Cheesecake - If ordered Monday at 3pm, Available for store pickup/delivery on Wednesday. 

Next day collection orders are guaranteed to be in-store/locker for collection by 3pm, and available to collect until the store or locker location closes. You will be notified by email & text when the order arrives. 
For 1st cut off store/locker collections your item will arrive in the store before it opens and be ready for collection.

How much notice do I need to place my order?

Our fleet of delivery vehicles deliver to the whole of London, Birmingham, most areas in Guilford and Luton, and selected postcodes in Chelmsford, Hemel Hempstead, Oxford, Reading, Redhill, Stevenage and Slough. 

Most of our Cupcakes and Cakes cannot be sent to locations outside of these areas.

Please use this link to find out more about our delivery information and see what is available in your area.

Where do we deliver?

Please contact us if you need anything, we are more than happy to help.

Call us on 0330 058 9525 or email hello@lolascupcakes.co.uk

Our opening times are:
Monday - Saturday 7am - 9.30pm
Sunday 8am - 9pm

If you need help outside of these hours please leave us a voicemail or an email and we will try to get back in touch as soon as we can.

How to contact Customer Services?

We recommend you enjoy all of our products within 48 hours of purchase - we very much doubt in most homes or offices they will last much longer anyway! 

If you're planning to eat your cupcakes or cake on the day, keep them cool and dry. 

Our cakes can be enjoyed for up to 48 hours when refrigerated, but in order to have your best Lola’s experience, we suggest giving them at least three hours (longer if the cake is larger) to stand at room temperature before tucking in.

How to store your order?

I am so sorry but our website doesn't allow same day orders at this time. 

Please do check out our store directory page and you could call them and see if you want to buy from their stock https://www.lolascupcakes.co.uk/cupcakes/stores. 

Alternatively you can check Deliveroo in your area and see if this is available for you www.deliveroo.co.uk

Can I order for same day?

Hello, you can sign up to the Lola's Love Club in any of our stores. 

It is a store loyalty scheme only and a min spend of £5 is required.

T&Cs: *Free 5" Birthday cake in store subject to store availability, excludes online (in-store only), and valid upon presentation of ID that confirms birth date, and existing member of Love Club for at least 30 days.
 
*Excluding Lola's Bakery.

How much notice do I need to place my order?

Where do we deliver?

How does your Love Club work?

How to contact Customer Services?

Can I order for same day?

How to store your order?

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