Full Terms & ConditionsUpdated 17 days ago
1. Lola’s Rewards Club points have no cash redemption value and cannot be exchanged for cash.
2. The current redemption value is 1 point = £0.01. Lola’s reserves the right to amend the redemption value at any time. Where possible, reasonable notice will be provided via email or on the website.
3. Members earn 5 points for every £1 spent on eligible products online or in-store, calculated after any discounts, promotions, or loyalty redemptions have been applied. Delivery charges and gift cards are excluded unless stated otherwise.
4. You must be logged into your Lola’s Rewards account to earn or redeem points. Guest checkouts are not eligible.
5. Points can be redeemed at checkout for a discount on eligible orders, subject to any applicable minimum spend or maximum redemption limits per order.
6. Points will expire after 6 months of account inactivity. Activity includes placing an order or completing actions that earn points.
7. Tier status is determined by cumulative spend. Accounts with no activity for 12 consecutive months will have their tier status reviewed and adjusted in line with the applicable spend thresholds.
8. If an order is refunded or cancelled, any points earned from that purchase will be removed. If points were redeemed, they will be returned to your account. Partial refunds will result in a proportional adjustment of points.
9. Birthday rewards are issued on your birthday and only once per year. If your birthday is added within 30 days of the date, the reward may be delayed for fraud prevention purposes. Note: You cannot be given a birthday reward without providing us with your birthday.
10. Loyalty points cannot be redeemed in conjunction with gift cards or promotional voucher codes unless explicitly stated.
11. The programme is open to UK residents aged 18 or over. Only one account per person and email address is permitted. Accounts are personal and non-transferable.
12. Points cannot be earned or redeemed at Lola’s Bakery (West Hampstead) or any other excluded locations.
13. Lola’s reserves the right to suspend or terminate accounts, remove points, or refuse membership where misuse, fraud, or abuse of the programme is suspected.
14. Lola’s may amend, suspend, or withdraw the Rewards programme at any time. Where changes materially affect members, reasonable notice will be provided.
15. Lola’s is not responsible for points or rewards lost due to technical issues beyond our reasonable control, though we will make reasonable efforts to resolve issues where possible.
16. Lola’s reserves the right to correct any errors in points balances, rewards, or redemptions, including where points have been incorrectly credited or debited.